FAQs & Online Help

I’m having issues opening the gift voucher PDF

If you are having issues opening your gift voucher, please call 08430 55 44 33, we are open 7 days a week, 9am – 9pm.

How long are gift vouchers valid for?

Gift Vouchers are valid for 12 months from the date of purchase.

What delivery methods are available for buying a gift voucher?

Email – Purchase a gift voucher online and it will be emailed to you or the recipient instantly at no charge. Post – We can process a gift voucher sale for you over the phone, and post to any UK address. Please call 08430 55 44 33, 7 days a week, 9am – 9pm to place your order. An administration and postage charge of £3.50 per voucher will be applied to your order.
 Can I cancel a gift voucher purchase? Gift voucher orders are unable to be cancelled, refunded or amended once the transaction is complete.  If you have completed the transaction and realise a mistake has been made or that a purchased gift voucher(s) is not required, it will be at the discretion of easy-breaks.com to refund your card (provided the transaction has taken place within the last 3 days and subject to terms and conditions).

How do I order more than one gift voucher?

Select a number greater than 0 from the ‘quantity’ box followed by the 'Continue' button. You may also remove items from your order by using the 'back' button. You can select different delivery addresses, recipients and personal messages for each of the vouchers in your order. 

My gift voucher is about to expire and I haven't used it yet.  Will I be able to extend the validity of my gift voucher?

We are unable to extend any gift voucher beyond the date of expiration.

I'm attempting to purchase a gift voucher but have received a failed transaction message ('Payment has not been accepted') at the end of the transaction.  What should I do next?

There could be several reasons why this may be happening.  Please contact your bank advising them that you are trying to make an online purchase, and inform them of the failed transaction message. For any further queries on easy-breaks.com gift vouchers, please call 08430 55 44 33, we are open 7 days a week, 9am – 9pm.